Question 1

What is Onyx AI?

Accepted Answer

Onyx AI is a white-label AI chatbot platform built specifically for Malaysian businesses. It learns from your FAQ knowledge base and answers customer questions 24/7 in English, Bahasa Melayu, and Chinese. Features include live agent handoff, real-time analytics, embeddable widgets, and multi-tenant support for agencies.

Question 2

How much does an AI chatbot cost in Malaysia?

Accepted Answer

Onyx AI offers a free plan with 100 messages per month — perfect for testing. Paid plans start from $19.99/month (Starter with 5,000 messages), $49.99/month (Pro with 20,000 messages), and $99.99/month (Business with 50,000 messages). No hidden fees, no per-message charges.

Question 3

Does the chatbot support Bahasa Melayu and Chinese?

Accepted Answer

Yes! Onyx AI supports trilingual conversations in English, Bahasa Melayu, and Chinese (Simplified). The AI automatically detects your customer's language and responds naturally. Your dashboard and chatbot interface are also available in all three languages.

Question 4

Can I use Onyx AI for my Shopee or Lazada online store?

Accepted Answer

Absolutely! Onyx AI can be embedded on any website with a single script tag. It works perfectly alongside e-commerce platforms like Shopee and Lazada to handle product inquiries, order status, returns, and shipping questions automatically — 24/7.

Question 5

How do I set up an AI chatbot for my Malaysian business?

Accepted Answer

Setting up Onyx AI takes just 3 steps: 1) Sign up for free (no credit card required), 2) Upload your FAQs via CSV or add them manually, 3) Copy a single script tag and paste it into your website. Your AI chatbot is live and answering customers in minutes.

Question 6

Is Onyx AI suitable for restaurants and F&B businesses in Malaysia?

Accepted Answer

Yes! Malaysian F&B businesses use Onyx AI to automatically answer menu questions, handle reservations, share operating hours, and respond to dietary inquiries (halal, vegetarian, etc.) in English, BM, and Chinese — even after the kitchen closes.

Question 7

Can Onyx AI handle live agent handoff?

Accepted Answer

Yes. Onyx AI seamlessly transfers complex conversations to human agents when needed. Your team gets full context and chat history. The embeddable agent widget lets your CS team respond from any system — CRM, helpdesk, or internal tools.

Question 8

Is Onyx AI compliant with Malaysia's PDPA?

Accepted Answer

Onyx AI is designed with data privacy in mind. Each business's data is completely isolated in a multi-tenant architecture. Customer data is never shared or used for cross-client training. You maintain full control over your conversation data with export capabilities.

Question 9

What is a white-label chatbot?

Accepted Answer

A white-label chatbot lets you customize the chatbot's appearance with your own brand colors, logo, and messaging. Your customers see your brand — not Onyx AI. This is perfect for agencies and businesses that want a professional, branded customer experience.

Question 10

Can I use Onyx AI for my clinic or healthcare business?

Accepted Answer

Yes! Malaysian clinics use Onyx AI to automate appointment inquiries, share operating hours, answer insurance/panel questions, and provide preparation instructions. It reduces phone call volume by up to 60% while ensuring patients get instant answers in their preferred language.

Question 11

Apa itu chatbot AI untuk perniagaan Malaysia?

Accepted Answer

Chatbot AI ialah perisian pintar yang boleh berkomunikasi dengan pelanggan secara automatik 24 jam. Onyx AI belajar daripada pangkalan FAQ perniagaan anda dan menjawab soalan pelanggan dalam Bahasa Melayu, Inggeris dan Cina. Mula percuma tanpa kad kredit.

Question 12

马来西亚企业如何使用AI聊天机器人？

Accepted Answer

Onyx AI是专为马来西亚企业打造的AI聊天机器人平台。它从您的FAQ知识库中学习，全天候以英语、马来语和中文自动回答客户问题。免费注册，无需信用卡，几分钟即可上线。

Onyx AI — AI Chatbot for Malaysian Businesses

How It Works

Features

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